Refund policy

RETURN & REFUND POLICY

At Bliss Order, we want you to have a smooth and satisfactory shopping experience. If you receive a product that is eligible for return under this policy, you may request a return within 14 days of delivery.

For damaged, defective, or incorrectly supplied products, the issue must be reported to Bliss Order within 48 hours of delivery, along with clear photos or videos.

RETURN ELIGIBILITY

You may request a return if:

• The product is damaged, defective, or incorrect.
• The product is unused and in its original condition and packaging.
• The return request is submitted within 14 days of delivery.
• The product meets the applicable return conditions stated on the product page.

NON-RETURNABLE ITEMS

Returns may not be accepted for:

• Products that have been used, washed, altered, or damaged after delivery.
• Products returned without original packaging, tags, or accessories where applicable.
• Products that are not eligible for return as specifically stated on the product page.
• Certain hygiene-sensitive or personal-use products, where applicable.

RETURN SHIPPING

For eligible returns, the customer is responsible for the return shipping cost, unless the product is damaged, defective, or incorrectly supplied by Bliss Order.

For products that are damaged, defective, or incorrectly supplied, please contact us as soon as possible with the required details and supporting photos or videos.

REFUND PROCESS

Once the returned product is received and inspected, we will review the return request.

If the return is approved, the applicable refund will be processed to the original payment method used for the order.

Refund processing and the time taken for the amount to appear in your account may depend on the payment provider or bank.

ORDER CANCELLATION

Orders can be cancelled within 24 hours of placing the order, provided the order has not already been fulfilled or shipped.

After the cancellation window has passed, cancellation may not be possible.

HOW TO REQUEST A RETURN

To request a return or refund, please contact Bliss Order customer support with:

• Order number
• Customer name
• Reason for return
• Clear photos or videos of the product, if applicable

Our team will review your request and provide the next steps.

IMPORTANT

Please do not send a product back without receiving return instructions from Bliss Order.

CONTACT US

For questions regarding returns, refunds, or cancellations, please contact our customer support team using the contact information provided on our website.

We aim to respond to customer support requests within 24 hours.

Thank you for shopping with Bliss Order.

Bliss Order
Smart Shopping, Happy Living